Pluggin Ecosystem Privacy Policy

Purpose of the policy

The purpose of this Privacy Policy is to outline the lawful basis under which Pluggin Ecosystem Limited (Data Controller registration reference ZB617096) uses and protects any information that you give us when you use this website or otherwise interact with this organisation.

We may need to change this Privacy Policy from time to time. If we do, we will update this policy to reflect changes in the law and/or our privacy practices. We encourage you to check this Privacy Policy for changes whenever you visit our website.

Who we are

Pluggin Ecosystem Limited (trading as 'Pluggin') is a Social Enterprise entity registered in England and Wales (11392570).

This Privacy Policy applies to Pluggin registered address is York Hub, Popeshead Court Offices, Peter Lane, York. YO1 8SU.

What we collect

We may collect the following information:

  • name and email address
  • where you correspond with us any information included in your signature block or that is contained in the correspondence
  • other information relevant to customer surveys and/or offers
  • If you post comments on our news deeds, or other interactive features on our website then your message will be visible to any web-site visitor. Your email address or personal information however will not be visible (unless you include that information in the message itself).]

What we do with the information we gather

We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:

  • Providing you with the newsletters to which you have subscribed
  • Internal record keeping
  • To improve our products and services
  • Compliance with our legal obligations for example to demonstrate consent has been obtained to receive mailings from us
  • To provide services to you
  • If you contact us with a technical question about our website, then we may need to pass it to our technology suppliers

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. We use traffic log cookies to identify which pages of our website are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest however, once you have used these links to leave our site, you should note that we do not have any control over that other website therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our basis for holding and using your data

If you are an ecosystem member, we only hold and use your contact and organisational data in line with the joining consent that you have given us.

There are also circumstances where we do not require your consent to hold or use your personal data. This is where we can rely on what are called "legitimate interests". This includes situations where we are in correspondence because either you or we are interested in obtaining professional services from each other on our own behalf or on behalf of an ecosystem member, where one of us is the introducer/client of the other, where we are providing services to a member and you are in a collaboration with them, or where you are also providing support to our member.

Data that we acquire in relation to a member file will be retained in relation to that file for a minimum of two years. It will not be used for any other purpose and will not be shared with persons who are not associated with that member without your consent.

Data that is not acquired in relation to a specific member will be regularly reviewed and deleted when it is no longer relevant or of use.

Controlling your personal information

If you no longer wish to remain a member of the ecosystem, email us at info@pluggin.org specifying your desire to cancel your membership.

We will not sell, distribute or lease your personal or organisational information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you, please email us at info@pluggin.org advising your requirements.

If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Further information

If you would like more information, or have any questions about this policy, please contact our Data Protection team by emailing us at info@pluggin.org calling us on +44 (0) 1904 954257 (Mon-Fri 9am-5pm), or writing to us at:

The Data Protection Officer

Pluggin Ecosystem Limited

York Hub, Popeshead Court Offices, Peter Lane, York, North Yorkshire, England, YO1 8SU

To make a formal complaint about Pluggin’s approach to data protection or raise privacy concerns directly with our Data Protection team, please contact us at the email address or postal address given above. The Data Protection Policy includes the process to be followed should a data breach occur.

You also have the right to make a complaint direct to the UK's data protection authority, the Information Commissioner's Office (ICO). The ICO can be contacted at:  https://ico.org.uk/global/contact-us/